Shipping

Last updated on: May 12, 2018
OVERVIEW

After placing your order, you will receive a confirmation email stating that we have received your order details. Shipments will be arranged in the chronological order in which they were ordered. Any damage to the goods before delivery is the responsibility of Jvogue Mall or its affiliates. Users can choose products according to their preferences and wishes and place orders with confidence.

In case of return, you may refer to the mall's return agreement.

After receiving the goods, if you have any questions, please do not hesitate to contact our online customer service, we will be 24 hours for your service!

Logistics terms:

1、Freight: free shipping

2、Delivery time

After the order is successfully placed, we will arrange the goods according to the ordering sequence. The delivery cycle is about 2 working days; delivery service is available on Saturdays, Sundays and national holidays.

3、Arrival time

The arrival time after the order is completed is about 8 -12 working days.

4、Signing instructions

When placing an order, please leave the address and contact number where you can sign for the delivery.

5、Shipping Method:

Free shipping on all products in our store (delivery estimate 8-12 business days)!

Note: Occasional delays may occur due to uncontrollable factors such as holidays, inclement weather, strikes, and wars, but rest assured that Jvogue Mall will do its best to limit any inconvenience that may occur.
For any questions and unexpected delays, please contact jvoguemall@gmail.com.

When receiving the goods, please inspect the goods on the spot, check whether the outer packaging is intact, whether the number of goods is consistent with the order details, whether the shopping list is complete, if the outer seal is damaged or torn, you have the right to choose to refuse.

In the event that you are unable to sign for the delivery in person, please entrust someone else to sign for the delivery and follow the second item strictly. The courier is only responsible for delivering the courier items to the address specified by the courier. Anyone at that address, for example, can sign for the delivery, and the counter does not guarantee delivery to the designated person.

Due to risk considerations, your order cannot be modified after confirming your purchase. Please fill in the correct address and phone number when placing your order.

Return & Refund

1) If the item you ordered is defective, you may request a full refund.

2) Please refer to the sales page and the record of the relevant item in the ordering process for the method and conditions of return and refund.

3) The merchandise you return must keep all merchandise, gifts, accessories, packaging and all accompanying documents or materials intact at the time of shipment. If there is a physical invoice, it should be returned together with the invoice and signed on the documents required by relevant laws and regulations such as credit slips; otherwise, the Company refuses to accept your return or refund request.

4) Or if you have other needs, you can contact our customer service or email to jvoguemall@gmail.com. We will solve your needs within 24 hours!